Complaints Procedure
We are committed to resolving all complaints fairly, transparently, and promptly.
1
Contact Us Directly
Start by reaching out through our Contact page or secure in-app messaging. Most complaints are resolved within 3–5 business days. Provide your account number, a description of the issue, and any supporting documentation.
2
Formal Complaint Review
If your complaint is not resolved to your satisfaction, request an escalation to our formal complaints team. We will provide a written acknowledgement within 5 business days and a final response within 8 weeks.
3
Financial Ombudsman Service
If you remain dissatisfied after our final response, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge. They are independent and authorised to resolve disputes between consumers and financial firms.
Our Commitment
Meggit is authorised and regulated by the Financial Conduct Authority (FCA). We take all complaints seriously and use feedback to improve our services.